Established in 2016, Stay in London (www.stayinlondon.co.uk) offers short, medium and long-term rental property management for properties across London. We began working with City Relay Solutions in 2021. Below, we outline how City Relay Solutions were able to help Stay in London streamline their operations, improve efficiency and upscale their business.
THE PROBLEM
- Working with two separate companies managing linen and housekeeping was challenging
- Coordinating both on a daily basis was an inefficient use of time for the small team
- During some periods, there was too much work for the in-house housekeeper, but due to the sporadic nature of the work, it was not financially viable to hire more housekeeping staff.
THE SOLUTION
- A flexible, pay-as-you-go model that provides linen and housekeeping as an end-to-end service
“For us, the biggest advantage of working with City Relay Solutions is the human connection and working relationship we have with the team. They are very responsive and someone is always on hand to speak to and resolve any challenges that occur. Communication is honest and open, it’s great.
We’ve also been really impressed with the guest communication, attention to detail, and overall quality of the work done by the CRS team.
The housekeeping and cleaning side of the business is crucial. Any potential mistake, miscommunication or delays could create a negative start to a guest’s experience, which we’d like to avoid at all costs. Therefore it is important we get it right. That’s why it’s great that we feel we can trust City Relay Solutions to get the job done, and to a high standard.”
Find out more about CRS’s Housekeeping & Cleaning service. CRS offer bespoke solutions and end-to-end service, so if you’re interested in other aspects of property management, don’t hesitate to take a look at our range of solutions and services here.
If you are finding elements of your operation inefficient or costly, take a look at the savings calculator to see how much you could save by working with CityRelay.
